End Time: January 2009
Reason for Leaving: Linux learning curve was too high for alloted time frame and a new customer I acquired requires .NET hosting; it had nothing to do with their support or services.
Server Info: Copied from initial email.
Price: $34.99 http://www.rosehosting.com/virtserv-spec.html Operating System: CentOS 5 Disk Space: 45 GB (This includes the space taken by the OS) Memory: 1500 MB Transfer Per Month: 1500 GB IP Address: 18.104.22.168 Physical Host Name: vs1139.rosehosting.com (to be used before your DNS changes propagate) DNS Servers (unless you ordered your own DNS servers): ns1.rosehosting.com (22.214.171.124) ns2.rosehosting.com (126.96.36.199)
Summary: I discovered RoseHosting through a combination of Google searches and after doing a few hours of research I thought I’d give them a shot even though I have no experience with CentOS or Linux. I used their service for about four weeks and during that time experienced zero issues. As Linux was new to me I also submitted half a dozen help desk tickets and spoke with their live chat support several times. Every time I spoke with someone they were both knowledgeable and helpful, help desk tickets were usually answered within 2 hours.
As far as the system goes, I set up and had three 32-man Team Fortress 2 servers running on the server along with three websites. I had some Steam friends hop on the servers several times and they all ran fine including boatloads of addons, sub 100ms ping times. HERE is the GameTracker link to one of the servers as further proof. I’m not sure how’d they do under full stress but with about 20 concurrent users I saw no change. They also ran multiple Counter-Strike servers well.
Initial setup took about 18 hours but I also ordered at about 3AM on Christmas eve. I emailed for a refund over the weekend and received it today. I actually feel bad for going back and asking for a refund as they helped me quite a bit. Overall I was very pleased with their service and would recommend them to anyone out there looking for a cheap Linux-Based VPS from a reliable company.
I’m happy to answer any questions or to send more proof via PM if needed. Keep up the good work Rose Hosting, sorry for bailing on you!
Date: Wed, 20 Jan 2010 15:42:05 -0600 From: email@example.com Subject: Re: [RHH #DKY-39088-867]: VPS 30 Day Money Back Guarantee Refund Your server has been terminated and a full refund has just been issued to your credit card account. Thanks. Billing Dept. RoseHosting.com RH Helpdesk wrote: Forwarded to firstname.lastname@example.org Admin RoseHosting.com IP: 188.8.131.52